The Rise of the Legal Chatbots

Hello, I’m Lawson, your legal robot assistant. How can I help you?

This is the kind of prompt you might encounter on a website that offers customer service by chat. Friendly avatars greet you on retail websites, ready to sell you everything from appliances to vehicles. A virtual concierge, for example, might help you plan your next vacation. Even tech support is often provided via a chat or messaging feature. And now in law, chatbots or “robot lawyers” are facilitating access to the legal system and helping users handle simple legal matters.

Perhaps the most well-known legal chatbot is DoNotPay, a tool that guides users through a series of questions designed to dispute parking tickets. In recent months, the DoNotPay chatbot has expanded considerably to address a variety of legal concerns including consumer rights, employment law, and landlord-tenant disputes. Soon, the creator of the site, Josh Browder, hopes to offer a chatbot that will handle your divorce. 

Hate Crime Help is a newer addition to the army of chatbots ready to help people who have been victims of hate crimes, including violence, verbal attacks, property damage, and harassment. The app lets you specify that the crime was motivated by discrimination based on race, ethnicity, religion, immigration status, gender, or sexual orientation. It then provides contact information for local resources linked to your zip code that will help you get the legal relief you need. Additional information about what the law says regarding hate crimes at the state and national levels is provided, along with a point-by-point comparison of hate crimes and bias incidents. 

ProTechMe uses a chatbot to quickly and efficiently collect information needed for securing a protective order in Harris County. Its design is based on the Texas Attorney General's Protective Order kit (which can be found here on TexasLawHelp.org). Information that is gathered via the chatbot auto-populates a pdf document that the user can then print out and submit to the district attorney or to a legal aid office. Victims of family violence are often closely monitored by their abusers, and using the Internet to search for help may not be a safe option. Although ProTechMe is still in development, it may, eventually, become a safer and more practical way for victims to get the help and information they need.  

Robots are unlikely to replace lawyers any time soon, if ever, despite media reports that sometimes sensationalize the impact of chatbots and related AI technologies. However, there is no doubt that technology will continue to shape the practice of law and change how clients interface with the legal system. Embracing technology as a tool for facilitating access to justice is advisable, for, as the robot overlords always say, resistance is futile. 

Position Opening: Assistant Law Librarian

Click to download PDF of "Job Description for Assistant Law Librarian"

The application period for this position has closed.

The Harris County Law Library seeks a dynamic, public-service oriented law librarian to join our collaborative, innovation-driven team as an Assistant Law Librarian. The position focuses on providing reference support for self-represented litigants, attorneys, and county officials of the nation’s third most-populous county. Through participation in the Law Library’s outreach efforts, instructional services, and digital content development, the position also presents a real opportunity for professional growth for a motivated law librarian seeking new challenges, including the chance to build innovative programs and create digital content through the Law Library’s Legal Tech Institute.

See the complete job description for a detailed list of duties and responsibilities. All qualified candidates are encouraged to send a cover letter and resume to Law Library Deputy Director Joseph Lawson at Joseph.Lawson@cao.hctx.net. The position is currently available and applications will be considered as received.  

About the Harris County Law Library: The Harris County Law Library first opened its doors in 1915 and is the oldest, continuously-operating public law library in the State of Texas. Today, as a part of the Office of Vince Ryan, Harris County Attorney, the Law Library seeks to be of service to all and promote access to justice through access to legal resources. Located within steps of more than 80 courts and several more county agencies in downtown Houston’s courthouse complex, the Law Library is located at the point of need for access to legal information and provides the resources and educational opportunities self-represented litigants and local attorneys need to effectively participate in government processes. The Law Library also works with community partners to provide additional services, including a Houston Volunteer Lawyers information booth and circulation services from the Harris County Public Library.  

Legal Tech Institute CLE: Finding & Formatting Legal Forms

Please join us for the next Legal Tech Institute CLE, Finding & Formatting Legal Forms, on Thursday, October 26th at 12:00 noon. Presenters will guide attendees in using three of the most popular legal databases -- Westlaw, Lexis, and O’Connor’s -- to locate legal forms. In the second part of the program, presenters will edit one of the forms found in one of the three legal research databases to demonstrate the use of various formatting features in Microsoft Word.

PLEASE NOTE: The location of this CLE has changed. It will be held in the Conference Room on the 17th floor of Congress Plaza at 1019 Congress, Houston, TX 77002. Please see the announcement for further details and to register for this program. 

Legal Tech Institute Celebrates First Anniversary

The Legal Tech Institute at the Harris County Law Library launched in October, 2016, with the CLE Social Media for Lawyers. Building on the success of that program, we've expanded learning opportunities significantly with a dozen in-person courses and 5 On-Demand training sessions available on our website. As with all programs at the Harris County Law Library, LTI classes are always free and open to all.

Additionally, each LTI video CLE is accredited by the State Bar of Texas and Texas attorneys can receive credit for watching the videos up to a year after the live program. That means the LTI anniversary also marks the end point for receiving Texas CLE credit for our first program. Watch Social Media for Lawyers and report your credit at www.texasbar.com before time runs out!

The Spirit of the Law

In the spirit of the Halloween season, Harris County Law Library is exhibiting several spooky selections from our print collection. The sources we uncovered will be on display through the end of the month. Don't miss your chance to see them before they vanish! The following featured items are included in the exhibit. 

Burchill v. Hermsmeyer, 212 SW 767 (1919), is the case of the ghost who inspired a contract dispute and a fraud claim. Mr. Hermsmeyer sued to recover the $10,000 he invested in Mrs. Burchill's corporation. She claimed that ghosts, with whom she consulted via a medium, told her there was oil under her land. When no oil was discovered, Mr. Hermsmeyer argued that Ms. Burchill's claim was a fraudulent misrepresentation of facts. The court rejected his argument saying that the existence of ghosts is a matter of belief, not of fact. His claim was, therefore, "insufficient to form a basis for relief for the plaintiff."

Purtell v. Mason, 527 F.3d 615 (2008), involves Halloween yard decorations which caused a neighborhood dispute and raised questions about the right to insult every person on your block. Jeffrey and Vicki Purtell displayed six wooden tombstones in front of their Chicago home, each bearing unflattering references to their neighbors and the details of each person's fictitious demise. One of the neighbors identified on the tombstones argued with Mr. Purtell over the offensive decorations resulting in a call to the police. Officer Bruce Mason arrived at the scene. He arrested Mr. Purtell and ordered the removal of the tombstones. The Purtells asserted their free speech rights, but the Seventh Circuit found no loss of First Amendment Protection under the "fighting words" doctrine. 

The Law of Cadavers and of Burial and Burial Places by Percival E. Jackson is the "standard work on the subject of the law pertaining to the care and disposal of bodies of deceased human beings, and the establishment and maintenance of burial places." Included in this volume is a thorough treatment of the law regarding sepulture along with "approximately a hundred pages of forms pertaining to the regulation of cemeteries, the transfer of plots, graves, and monuments therein and the care, transportation, and burial of human corpses as well as some forms of legal proceedings in both tort and contract, germane to the general subject." (Book Review by Charles G. Coster, 2014) This title, 2nd edition, is available in the Harris County Law Library's print collection and also via HeinOnline's Legal Classics Library, which you can access at the Law Library.

In the early 1900s, three creative thinkers designed new and improved lanterns in the category of "decorative and grotesque illuminating devices commonly called jackolanterns." (Andrew B. Heard, Patent No. 715,379) Their patent drawings are featured in the exhibit and shown in in the graphics throughout this post.

To see the rest of the Halloween-themed legal materials on display, visit the Law Library before November 1st. Happy haunting!