In December 2016, an article appeared in this blog which stated the following:
Legal tech solutions have proven to be an effective remedy to the shortage of affordable legal representation. Supporting and endorsing legal tech startups, particularly those that address niche concerns for self-represented litigants, is an excellent way to help "modest means" individuals participate in the legal process.
While this may hold true, and plenty of legal tech observers are reinforcing this claim, others are starting to question the true usefulness of legal apps and the innovations of legal start-ups as the keys to removing barriers to justice. Obviously, tech-as-a-solution has its limitations, and not only in the legal field. Holistic approaches to reducing the justice gap should include other strategies as well, such as increased funding for public law libraries, and amendments to ethics rules that would allow lawyers more freedom in providing additional services via limited scope representation. An excellent resource on this subject is the book, Beyond Elite Law: Access to Civil Justice in America which looks at the wide range of options for improving just outcomes for people of modest means. Technology is only one. Law schools, bar associations, pro bono services, alternative dispute resolution, and nonlawyer services are others. Implementing a reform agenda, creating a culture of service, and working to continually improve the delivery of legal services are the elements that must combine with technology to lessen the justice gap in the United States.